Studio / Support

SUPPORT

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One Maker · One Desk

A small studio answers a small desk. There is no call-centre script — just the people who made your pair. Most questions are answered below; the rest, we answer by hand.

REACH US / 連絡THREE DESKS

General

Orders, sizing, where your pair is. The fastest way to reach a human at the studio.

hello@gokudo.studio
Mon – Fri · 09–18 PT

Repair Desk

Resoles, re-stitches and conditioning. Built to be repaired — send the number on your sole.

repair@gokudo.studio
Lead time · 2–4 weeks

Press & Stockists

Wholesale, press loans and collaborations. We keep a short list, on purpose.

studio@gokudo.studio
By appointment only

COMMON
QUESTIONS.

よくある質問

The six we are asked most. Tap to open — if yours is not here, the desk is one message away.

Our objects run true to size in EU 40–45, with no half sizes. The last is cut close through the midfoot and relaxes with wear. If you sit between sizes or have a high instep, size up — the leather will not stretch out, only in.
Every pair is numbered by hand into the sole at inspection. The number records which run it belongs to and the order it was finished. 不破不立 — each run carries the corrections of the one before it.
Yes — it is designed to be. The vulcanised sole can be rebuilt, the collar re-stitched and the leather re-conditioned at the Repair Desk. Send the number on your sole and we match it to its run. Built to be repaired, not replaced.
Made in the USA, shipped worldwide. Domestic orders arrive in 2–4 business days; international 5–10, fully tracked and insured. Duties are calculated at checkout so there is nothing to settle on arrival.
30 days, unworn and in the box, for a full refund or a size exchange. Try them indoors as long as you like. Once a pair has been worn outside it is yours — but the Repair Desk will keep it going for years.
We accept all major cards via Stripe, as well as PayPal. Stripe handles 3D Secure where your bank requires it; PayPal supports Pay-Later in eligible regions. All payments are processed in USD.
道 / 01配送

Shipping

Worldwide, tracked & insured. Orders are dispatched from the United States.

Domestic — 2–4 business days. International — 5–10 business days. Duties and taxes are settled at checkout.

道 / 02返品

Returns

30 days, unworn, in the box. Full refund or a one-time size exchange.

Start a return from your order email or the General desk. We send a prepaid label for domestic orders.

道 / 03手入

Care & Repair

Wipe, condition, rest. A soft cloth and a neutral cream keep the veg-tan honest.

For resoles and re-stitches, the Repair Desk rebuilds your numbered pair — lead time 2–4 weeks.

Still need a hand — 支援

WRITE TO
THE STUDIO.

Tell us the number on your sole if it is about a pair you own. A maker — not a bot — will reply within 48 hours.

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