SUPPORT
支援A small studio answers a small desk. There is no call-centre script — just the people who made your pair. Most questions are answered below; the rest, we answer by hand.
General
Orders, sizing, where your pair is. The fastest way to reach a human at the studio.
hello@gokudo.studioRepair Desk
Resoles, re-stitches and conditioning. Built to be repaired — send the number on your sole.
repair@gokudo.studioPress & Stockists
Wholesale, press loans and collaborations. We keep a short list, on purpose.
studio@gokudo.studioCOMMON
QUESTIONS.
よくある質問
The six we are asked most. Tap to open — if yours is not here, the desk is one message away.
Shipping
Worldwide, tracked & insured. Orders are dispatched from the United States.
Domestic — 2–4 business days. International — 5–10 business days. Duties and taxes are settled at checkout.
Returns
30 days, unworn, in the box. Full refund or a one-time size exchange.
Start a return from your order email or the General desk. We send a prepaid label for domestic orders.
Care & Repair
Wipe, condition, rest. A soft cloth and a neutral cream keep the veg-tan honest.
For resoles and re-stitches, the Repair Desk rebuilds your numbered pair — lead time 2–4 weeks.
WRITE TO
THE STUDIO.
Tell us the number on your sole if it is about a pair you own. A maker — not a bot — will reply within 48 hours.
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